top of page
kleurrijk garen

Privacy Policy

At Annaluciadesign, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.annaluciadesign.com, make a purchase, or interact with our services.

We are committed to transparency, honesty, and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect the following types of personal data:

A. Information You Provide to Us

  • Your name and contact details (email address, phone number, billing and shipping address).

  • Account registration information (if applicable).

  • Payment details (processed securely through third-party payment providers such as PayPal, Stripe, etc.).

  • Communication data (emails, messages, or inquiries you send us).

B. Information Collected Automatically

When you browse our site, we may automatically collect certain information such as:

  • IP address, browser type, and device information.

  • Pages visited, time spent on site, and referring websites.

  • Cookies and similar technologies (see our Cookie Policy for more details).

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.

  • Provide customer support and respond to your inquiries.

  • Send order confirmations and shipping updates.

  • Improve our website, services, and user experience.

  • Manage your account and preferences.

  • Send promotional offers, newsletters, or updates (only if you’ve opted in).

  • Comply with legal and tax obligations.

3. Legal Basis for Processing Data

We process your data under one or more of the following legal bases:

  • Performance of a contract: To fulfill your purchases and provide services.

  • Consent: When you voluntarily subscribe to our newsletter or marketing emails.

  • Legitimate interest: To improve our website and protect against fraud.

  • Legal obligation: To meet regulatory or accounting requirements.

4. How We Protect Your Data

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Examples include:

  • Secure (SSL) connections and encryption for transactions.

  • Restricted access to personal data within our company.

  • Regular monitoring and security updates.

5. Sharing Your Information

We do not sell, rent, or trade your personal data.However, we may share limited information with trusted partners who assist in operating our business, such as:

  • Payment processors: to complete transactions.

  • Shipping carriers: to deliver your orders.

  • Website hosting providers: to maintain our site’s functionality.

All partners are required to comply with GDPR and only process your data for the agreed purpose.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access – Request a copy of the personal data we hold about you.

  • Rectification – Correct inaccurate or incomplete data.

  • Erasure – Request deletion of your personal information (“right to be forgotten”).

  • Restriction – Limit how your data is processed.

  • Portability – Receive your data in a structured, commonly used format.

  • Objection – Withdraw consent or object to processing for marketing purposes.

To exercise your rights, contact us at: info@annaluciadesign.com

7. Data Retention

We keep your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax or accounting records).

8. Third-Party Services

Our website may include links to third-party websites (such as Instagram, Pinterest, or Etsy).We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

9. Marketing Communications

You may choose to receive updates and offers from us. You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us directly.

10. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.All updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

📧 Email: info@annaluciadesign.com🌍 Website: www.annaluciadesign.com

bottom of page