FAQ
Frequently Asked Questions
Our yarns are sourced from trusted European mills and crafted with care using premium natural fibers such as wool, silk, cashmere, and cotton. Each skein is designed to deliver softness, strength, and timeless beauty for every handmade creation.
Yes! We ship across Europe and worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout. Every order is carefully packed to ensure your yarns arrive in perfect condition.
We recommend gentle hand washing in lukewarm water with mild wool detergent. Lay flat to dry and store your yarns away from direct sunlight to preserve their natural quality and color.
If you’re not completely satisfied, you may return unused items in their original packaging within 14 days of delivery. Custom or discounted products cannot be returned. Please contact us first so we can assist you with the process.
Yes, we welcome bulk or professional orders for designers, studios, or retailers. Please reach out to us via the Designer Support Program for more information.
Absolutely! You’ll find beautiful, easy-to-follow patterns on our website. Each pattern is created with attention to detail and designed to complement our yarn collections.
We accept all major credit and debit cards, PayPal, and secure European payment methods such as iDEAL and Bancontact.